If you made a deposit through a terminal, but the bonus was not activated, the main reason is the processing fee.
How it works:
To activate a bonus, the amount that actually reaches your account must be at least equal to the minimum deposit required by the offer.
Example: If the promotion requires a minimum deposit of 100 MDL, and you insert exactly 100 MDL into the terminal, only 98 MDL will reach your account after the commission is deducted (e.g., 2%). Being below the required limit, the bonus will not be activated.
Important: Terminal networks apply their own processing fees. The commission is always displayed on the terminal's screen before payment. Please check this information to know the exact amount that will be credited to your gaming account.
How to avoid this situation:
1. Cover the commission: Insert a larger amount into the terminal, so that after the fee is deducted, the minimum required amount for the bonus reaches your account.
2. Use methods with 0% commission: Opt for e-wallets, bank cards (e.g., Mastercard), or the MIA Plăți Instant system. Through these methods, the deposited amount arrives in full, and the bonus is activated automatically.