If you noticed that a round is marked as “Pending” or “Open” and the winnings haven’t been credited, follow the steps below to resolve the issue:
🔍 Access the Round History
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Go to "Menu" > "My History" > "Game".
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Select the time period for which you want to view the rounds.
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Copy the round number by clicking the "Copy reference" button next to the round.
📨 Contact the Customer Support Team via contact@slot.md or through the Chat section on the website.
Please include the following details:
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Round number
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Game name
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Date and time of the incident
In some cases, the verification process may involve the game provider, which can slightly delay the resolution. Our team will do their best to fix the issue as quickly as possible.
By providing accurate details, you help us investigate and resolve the problem efficiently, so you can continue enjoying the game without interruptions.