If you checked your Game History in Menu – Transactions – Game and noticed a round with the status "Pending", this means the round may not have been completed. This can rarely happen due to an internet connection issue or a connectivity problem with the game provider.
All you need to do is copy the round ID and contact our Customer Support team via the live chat available on the website or by email at contact@slot.md.
Once the situation is investigated, our colleagues will get back to you with a response. Regardless of a round’s status, the results, stakes, and any other data are fully recoverable and can be restored.