The account registration process is designed to be simple and intuitive. However, you may encounter some difficulties or errors. Here is some useful information to overcome any problems and ensure that you can complete the registration successfully:
Common errors during registration:
- Incomplete or incorrect data: Make sure that all mandatory fields are filled in correctly and that you use valid data (for example, an active email address and a valid phone number).
- Bad password: Password must meet security requirements (minimum 6 characters, at least one capital letter and at least one number).
- Already existing account: If you receive a notification that the email address and / or phone number is already in use, check if you have created a previous account.
Steps to follow in case of difficulties
- Check the error messages displayed on the screen: The platform usually provides clear explanations of what you need to correct.
- Clear your browser cache or try a different device: Technical issues may be related to your browser settings.
How you can ask for help
If the difficulties persist and you are unable to complete the registration, our Customer Relations team is at your disposal. You can get help like this:
- Live Chat: An operator will guide you step by step to solve the problem.
- Email: Send a message to support@slot.md detailing the problem encountered and, if possible, attaching screenshots to provide more information.